General
Booking Terms and Conditions
RESERVATIONS
All services should be booked through our Bangkok Office.
HANDLING OF FLIGHT RESERVATIONS
Diethelm Travel will coordinate the requests for flight reservations
and issuance of international and domestic air tickets through Dits
Travel (2001) Ltd. Dits Travel (2001) Ltd. will invoice directly for
such services.
Diethelm Travel will forward you the invoice of Dits Travel
(2001)Ltd. together with our own invoice for other services. Charges
of both companies will be shown on a separate summary of charges, so
that you may make one payment for both companies to Diethelm
Travel's bank account. We shall then forward payment for air tickets
to Dits Travel (2001)Ltd. accordingly.
CONFIRMATIONS
All reservation requests are normally confirmed by returning fax or
e-mail. In case immediate confirmation cannot be made, information
of the booking status will be advised.
RATES
All rates are quoted net (incl. 7% VAT - Value-Added Tax) to Travel
Agents in Thai Baht, U.S. Dollars or Euro at current rates of
exchange. These rates are valid from November 01, 2007 to October
31, 2008. Taxes such as VAT, airport departure taxes, as well as
rates of exchange are subject to change. Invoices will show VAT
separately. The invoiced amount plus VAT will be equal to net rates
quoted by us.
Compulsory Gala Dinners on Christmas Day, New Year's Eve, Chinese &
Thai New Year.
Please be aware that most hotels organise special gala dinners which
are compulsory for all guests on Christmas Day, New Year's Eve and
sometimes also on Chinese and Thai New Year as well as during other
festive occasions. These dinners must be paid for - they are a
compulsory charge, regardless of whether the client wants the dinner
or not. Any clients staying at the hotel during these specific days
will automatically be charged, no refund will be given. If the hotel
announces its rates for the compulsory dinners at a later time, the
clients have to pay for the compulsory dinner(s) directly to the
hotel on the spot. Prices for compulsory gala dinners are listed in
separate columns. Our rates for compulsory gala dinners are net and
no further discounts apply.
POLICY ON CHILDREN - REVISED!
A child aged 2-11 years accompanied by 2 full-paying passengers is
entitled to a discounted rate for certain transfers, excursions and
package tours. On private transfers, 1 child for every 2 full-paying
passengers receives a 30% discount from the rate applicable for the
total number of adults booked. No discounts are granted on
seat-in-coach transfers.
For most day-excursions, we grant either a special child rate or a
percentage discount on the adult rate. Discounted rates or discounts
are applicable for 1 child accompanied by 2 full-paying passengers
(in other words, for every 2 full-paying participants 1 child is
entitled to the special child rate or discount). Child rates or
discounts, if applicable, are shown in a separate column for each
tour in our excursion price list.
For most package tours, we grant either a special child rate or a
percentage discount on the adult rate, provided that the child
shares the room with 2 full-paying participants. On tours operated
by Diethelm Travel, an extra bed or matress will be provided for
maximum 1 child per room. On tours operated by other suppliers or on
cruises, the child rate or discount only applies if a child shares
existing bedding with adults. Child rates or discounts, if
applicable, are shown in a separate column for each tour in our
excursion price list.
PAYMENT
Full prepayment by bank transfer is required three weeks before
commencement of services, with all bank transfer charges / fees to
be paid by client.
CANCELLATIONS
For cancellations of confirmed arrangements, a cancellation fee will
be charged according to the charges incurred.
Cancellation & No Show Charges Policy of Regular Package Tours
(Thailand) :
Between 30 days and 15 days prior to departure: 10 % of package
price
Between 14 days and 08 days prior to departure: 50 % of package
price
Between 07 days and 02 days prior to departure: 70 % of package
price
1 day prior to departure or no show: 100 % of package price
Cancellation of tours due to minimum number of participants will be
advised 4 weeks before departure of the tour.
LIABILITY
Certain parts of the tours offered are provided by the concerned
airlines, hotels, transport operators and local tourist offices
operating independently. Diethelm Travel is, therefore, not
responsible for any loss, injury or damage caused thereby to the
tourists including those occurring outside of the normal touring
programs. Additional expenses incurred due to delay, accident,
natural disaster, political actions and unrest shall be borne by the
tourists. Programs, prices, services, and conditions are based on
those valid at the time of printing hereof and are consequently
subject to change without advance notice before or during the tour.
Participation in the tour implies the tourists' acceptance of the
above conditions.
Diethelm Travel Thailand is licensed by the Tourism Authority of
Thailand under license No. 11/02572
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